1. Custom Zoho CRM Implementation

Digital Diligence Limited developed a comprehensive CRM solution, customised to meet QuayConnect’s unique operational needs. This involved:

• Custom Modules: Designed specific modules to track logistics operations/shipments, customer interactions, and transactions.

• Multi-Currency Quote Automation: Complex Deluge scripts were created to drastically simply the process of calculating all quoted services into a single currency as well as to subtotal the value of each currency used on a quote as well as converting the entire quote to one currency on demand

• Dynamic Document Creation: Quote and order documents are created automatically, with layouts dynamically changing to suit different content rules and international currency profiles

• Custom UI built with CRM Canvas: As there are upwards of 100 fields per order that need to be tracked, updated and monitored, complex information was broken down into easily-understood screens and tabs using the Canvas UI model.

2. API Integration with Pelorus

To create a seamless connection between Zoho One CRM and Pelorus, Digital Diligence Limited:

• Developed an API bridge that facilitated bidirectional data exchange between the CRM and Pelorus.

• Automated the retrieval of real-time port operations data, such as shipment schedules, cargo movements, and customs clearance status.

3. Advanced Multi-Currency Management

To support international business operations, the CRM was enhanced with:

• Automated Currency Conversions: Implemented dynamic currency transformation, enabling seamless transactions across different currencies.

• Multi-Currency Reporting: Provided detailed financial insights, allowing management to track revenue and expenses in both local and foreign currencies.

• Increased Passenger Engagement: The AR activations saw ongoing increases in participation among travellers, with strong engagement across all seasonal campaigns.

• Enhanced Cultural Awareness: The Te Wiki o Te Reo Māori AR experience was widely shared on social media and through other public channels, promoting an innovative and fun way to engage with and learn simple phrases by all ages

• Positive Brand Perception: The interactive 360° tour was widely praised by passengers and precinct stakeholders, reinforcing NAL’s position as a forward-thinking airport.

• Higher Digital Engagement: The virtual tour saw over 10,000 views in the first three months, demonstrating strong interest and usage among travellers.