| CASE STUDY
Cawthron
Cawthron Institute is New Zealand’s largest independent science organisation. Cawthron deliver world-class science that helps to protect the environment and support the sustainable development of primary industries in New Zealand and worldwide.
Cawthron Institute comprises a team of over 300 science and administrative staff based across multiple facilities in Whakatū.
Project Management
Application Design
UI / UX
Web Applications
Business Analysis
the Challenge
Cawthron Institute ('Cawthron') was implementing (via a separate 3rd party) two web applications based on Dynamics 365 for Field Service and the Microsoft Power platform - one of which was for product/inventory management and purchasing and the other for health and safety/risk management.
At the same time, a separate legacy Dynamics 365 application was to be retired and a suitable replacement found. Cawthron didn't have any in-house capacity or expertise to maintain project oversight on these implementations, or to ensure that all user interface and user experience (UI/UX) KPIs were met. A separate challenge was that to allow a team separated across multiple sites to communicate seamlessly, Cawthron's meeting rooms needed to be modernised and designed in a manner that made them easy-to-use and reliable.
the Solution(s)
DDL engaged with Cawthron's end users, application stakeholders and senior leadership to ensure that comprehensive functional and non-functional user requirements were gathered, assessed and prioritised according to demand, and then implemented and tested in an end-to-end traceable manner with a user-centric design.
Comprehensive documentation was created to facilitate internal level 1 and 2 support of the applications, negating the need to rely on third parties, thus achieving a much quicker resolution time for any user requests.
Cawthron's collaboration suites were also re-designed, and technology was re-assessed and deployed to suit the correct use cases for various rooms instead of using a 'one size fits all' solution for large and small rooms alike, which achieved much greater buy-in and uptake of the facilities by team members.