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| CASE STUDY

Cawthron

Cawthron Institute is New Zealand’s largest independent science organisation. Cawthron deliver world-class science that helps to protect the environment and support the sustainable development of primary industries in New Zealand and worldwide.
Cawthron Institute comprises a team of over 300 science and administrative staff based across multiple facilities in Whakatū.

Project Management

Application Design

UI / UX

Web Applications

Business Analysis

the Challenge

Cawthron Institute ('Cawthron') was implementing (via a separate 3rd party)  two web applications based on Dynamics 365 for Field Service and the Microsoft Power platform - one of which was for product/inventory management and purchasing and the other for health and safety/risk management.

 

At the same time, a separate legacy Dynamics 365 application was to be retired and a suitable replacement found. Cawthron didn't have any in-house capacity or expertise to maintain project oversight on these implementations, or to ensure that all user interface and user experience (UI/UX) KPIs were met. A separate challenge was that to allow a team separated across multiple sites to communicate seamlessly, Cawthron's meeting rooms needed to be modernised and designed in a manner that made them easy-to-use and reliable.

the Solution(s)

DDL engaged with Cawthron's end users, application stakeholders and senior leadership to ensure that comprehensive functional and non-functional user requirements were gathered, assessed and prioritised according to demand, and then implemented and tested in an end-to-end traceable manner with a user-centric design.

Comprehensive documentation was created to facilitate internal level 1 and 2 support of the applications, negating the need to rely on third parties, thus achieving a much quicker resolution time for any user requests.

Cawthron's collaboration suites were also re-designed, and technology was re-assessed and deployed to suit the correct use cases for various rooms instead of using a 'one size fits all' solution for large and small rooms alike, which achieved much greater buy-in and uptake of the facilities by team members.

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